Frequently Asked Questions
If you have a question, please check our list of the Frequently Asked Questions. It may contain an answer to it. If your question is not included on the list, please contact us at [email protected]
I forgot my username or password. How do I retrieve them?
If you forgot your username, please contact us for assistanceץ
If you forgot your password, just go to ‘Login’ fill in your email address you registered with and click “Forgot password?”
,You will receive an email with a link to reset your password.
I remember my password but I want to change it, how do you do that?
Login and go to “Account Details” > “Change Password” in the user menu.
How do I upload documents?
Login and go to “Verification Center” under the User menu.
Can someone else trade on my account?
ReserveEX’s policies prevent any person other than the account holder from accessing or trading an account unless the trader has been reviewed and approved as a money manager.
What information do I need to provide to open an account with ReserveEX?
Full name, a correct email and phone number.
What Leverage do you offer?
REX offers leverage of up to 1:600 depending on the account type. For further details please go to our Account Types page.
How can I withdraw money?
Simply login and go to “withdraw” under the User menu, type the amount and click “Withdraw Funds”.
Can I update my personal information?
Sure, simply login and go to “Personal Details” under the User menu.
Can I open more than one trading account?
I Still have more questions
Please contact us on ‘live chat’, find the icon at the bottom of your screen (no need to scroll all the way down), and one of our dedicated support agents will be able to answer any questions you may have or, just send us an email to [email protected]
How should I calculate 1 pip of profit or loss?
Amount of Base Currency*Pips= Value in Quote Currency.
Value of 1 pip in EUR/USD= 1 Lot (100 000 €)*0.0001= 10 USD
Value of 1 pip in USD/CHF= 1 Lot (100 000 $)*0.0001=10 CHF
Value of 1 pip in EUR/JPY=1 Lot (100 000 €)*0.01= 1000 JPY
What is the margin for CFDs?
The CFDs margin formula is Lots * Contract Size * Opening Price * Margin Percentage.
What is the profit calculation for CFDs?
The profit calculation is as follows: (Close Price-Open Price)* Lots*Contract Size. (The lot size on every CFD differs.)
When I go offline, do you close my open positions and my placed order?
No, open positions and pending orders stay in the system, even if you log off from your trading platform. The same rule applies to other types of orders, save trailing stops. Trailing stops become inactive when you go offline.
What is the best trading strategy in forex?
There is no trading strategy in forex that is decidedly better than others. You are advised to develop your own strategies for every market situation, if you want to trade at a profit. Specific forex strategies, such as Indicator Forex Strategies, Price Action Forex Strategies, and Fundamental Forex Strategies, are effective for a limited period and for specific currency pairs.
What are your trading hours?
The market is open from Sunday 22:05 to Friday 21:50 GMT. During the day, New York works between 01:00 pm – 10:00 pm GMT; at 10:00 pm GMT opens Sydney; Tokyo starts working at 00:00 am and closes at 9:00 am GMT; London wakes up at 8:00 am and closes at 05:00 pm GMT. This enables traders and brokers worldwide, together with the participation of the central banks from all continents, to trade online 24 hours a day.
Is it possible to lose more money than initially deposited?
No, you cannot lose more money than you initially deposited. Should the slippage of Bitcoin or a certain currency pair cause a negative balance, it will be reset automatically with your next deposit.
How can I put funds into my account?
You can fund your account in only one way: by Bitcoin. Bitcoin transfers are quicker than bank transfers or wire transfers, which eliminates the inconvenience of typical authorization requirements and wait periods.
Do I need to upload my documents again if I open a new trading account and my first account has already been validated?
No, you do not need to upload your documents, if one of your account has already been validated. Note, however, that you need to use the same personal and contact details that you submitted when opening your previous account.
How long does it take to open a trading account with REX?
If you filled in all your personal information correctly, it will take less than 5 minutes to open your account with us.